Refund & Returns Policy

At VORELI Store, we want you to shop with confidence. This Refund & Returns Policy explains how returns, refunds and faulty items are handled.

For help with an order, contact us at suporte@voreli.co.uk.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, an item must be unused, in its original condition and, where possible, returned with its original packaging. Please keep your proof of purchase or order number.

Before sending any item back, contact us at suporte@voreli.co.uk. We will review your request and provide return instructions and the correct return address. Please do not send items directly to a manufacturer.

Items That Cannot Be Returned

Unless faulty, damaged or otherwise required by law, we cannot accept returns for:

• Personal-care or hygiene products that have been opened or used;
• Items that have been customised or made to a customer’s specifications;
• Gift cards;
• Downloadable digital products once access or download has begun;
• Perishable goods;
• Hazardous, flammable or unsafe materials.

Sale or discounted items may still be returned in accordance with this policy and your legal rights.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at suporte@voreli.co.uk with your order number and clear photos of the issue.

We will assess the issue and, where appropriate, offer a replacement, repair, refund or another suitable solution. Return costs for confirmed faulty, damaged or incorrect items will be handled by VORELI Store.

Refunds

Once we receive and inspect your returned item, we will email you with the outcome.

If a refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

For a change-of-mind return, return shipping costs are normally the customer’s responsibility unless we state otherwise. Original delivery charges are refunded where required by applicable law.

Late or Missing Refunds

If you have not received an expected refund:

1. Check your bank account or payment method.
2. Contact your card issuer or bank, as processing times can vary.
3. If the refund is still not visible, contact us at suporte@voreli.co.uk with your order number.

Exchanges

We replace items only when they are faulty, damaged or incorrect. If you need help with an exchange, contact suporte@voreli.co.uk.

Your Consumer Rights

Nothing in this policy affects your statutory rights. UK customers may have legal rights to cancel eligible online purchases within 14 days of receiving goods, as well as rights relating to goods that are faulty, not as described or not fit for purpose.

Contact Us

For any question about returns or refunds, contact:

VORELI Store
suporte@voreli.co.uk