Privacy Policy

Last updated: 1 August 2026

VORELI Store (“we”, “us” or “our”) operates https://voreli.co.uk (the “Website”). This Privacy Policy explains how we collect, use, store and share personal information when you visit our Website or place an order.

For privacy questions, contact us at suporte@voreli.co.uk.
Data controller: VORELI Store.

Information we collect

We may collect:

Contact and order information, including your name, email address, phone number, billing address, delivery address and order details.
Payment-related information. Card payment processing is handled securely by Stripe; we do not store full payment card details on our servers.
Account information if you create an account, such as your login details and order history.
Customer service communications, including messages you send to us.
Technical information, such as IP address, browser type, device information and cookies.
Marketing preferences where you choose to receive emails from us.

How we use your information

We use personal information to:

Process and deliver your orders.
Take payments, prevent fraud and manage refunds.
Communicate about your order, account or support request.
Improve the Website, products and customer experience.
Send marketing emails only where you have agreed to receive them, or where otherwise permitted by law. You can unsubscribe at any time.
Meet legal, tax, accounting and security obligations.

Legal basis for processing

Where UK data-protection law applies, we process your information because it is necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests such as fraud prevention and service improvement, or because you have provided consent.

Sharing your information

We share personal information only when needed to operate our business, including with:

Stripe, to process payments and help prevent fraud.
Delivery and logistics providers, to ship and track orders.
Website hosting, technology and support providers.
Professional advisers, authorities or regulators where required by law.

Stripe’s processing of personal information is governed by the Stripe Privacy Policy: https://stripe.com/privacy

We do not sell your personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we take appropriate steps to ensure that personal information receives the protection required by applicable law.

How long we keep information

We keep order and transaction records for as long as necessary for customer service, accounting, tax, legal and fraud-prevention purposes. We retain marketing information until you unsubscribe or ask us to remove it, unless we need to keep it for legal reasons.

Cookies

We use essential cookies to make the Website work, including cookies for the shopping basket, checkout and account sign-in. We may also use cookies or similar technologies to understand how the Website is used and improve it.

You can control cookies through your browser settings. Disabling essential cookies may affect parts of the Website, including the basket and checkout.

Your rights

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or a copy of your information.

To make a request, contact us at suporte@voreli.co.uk. You may also have the right to complain to the UK Information Commissioner’s Office (ICO).

Security

We use reasonable technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Children

Our Website is not intended for children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its updated date.